FM24 Help Desk | Macro

FM24 Help Desk

  • FM24 is Macro's own dedicated help desk provider.

Beyond the basic 9-5, real business never stops. That’s why Macro runs its own 24x7x365 help desk support service "FM24", ensuring a problem shared is a problem quickly solved. FM24 provides that essential confidence that clients property portfolios are operating at their full potential, supporting their corporate and workplace performance throughout the day. We achieve this through:

1. Planned maintenance management and reporting services – 2. Switchboard, out-of-hours or overflow call management services – 3. Aftercare services – 4. Disaster recovery telephony solutions

When you engage FM24 your organisation will benefit from:

  1. A stable, mature, experienced team with sector-specific knowledge
  2. Adapting to any CAFM system
  3. Single contact point for all inbound enquiries
  4. Effective service delivery monitoring and reporting
  5. Controlling work flow and real-time demands
  6. Innovative use of CAFM, with in-house skills for development