Imperial War Museum - Facilities Consultancy | Macro

Imperial War Museum - Facilities Consultancy

  • Imperial War Museum

Like many publicly funded cultural institutions with complex property footprints, the Imperial War Museum wants to ensure it is getting good value for money from its facilities. Macro’s consultancy team was appointed to carry out a site and desktop review of the work carried out by the Museum’s existing hard FM contractor, to assess delivery against contract requirements and value for money and make recommendations for the future. 

The central challenge in the appointment was to obtain sufficient information to make an accurate assessment of current maintenance contractor’s work, their interfaces with the client team and the operation of their 24hr help desk. The Macro team’s assessment was required to assist in determining whether the contract should be extended or retendered. A further requirement was to establish the current status of the work and the feedback form the various Museum stakeholders. 

We delivered to programme, providing a raft of powerful recommendations which aided both the client and the supplier. This gave added comfort that the client was compliant with statutory requirements and informed the Museum in its decision whether to extend its contract for the next 2 years in full knowledge it was getting value for money.


Imperial War Museum
Arts and Culture