ITN Facilities Management | Macro

ITN Facilities Management

  • Macro provides strategic and tactical facilities management at ITN's UK headquarters.

ITN is the UK’s largest independent television news broadcaster and as a 24-hour media operator it needs to be able to rely on best-in-class facilities at all its sites. Macro were commissioned in 2006 to review the company’s existing FM service delivery and establish where value could be improved.  

We embedded our team on an interim basis to really understand their working culture and arrived at a comprehensive set of recommendations. We developed a revised and more efficient delivery model for their in-house service team, enabling them to procure higher specification contracts. We also introduced a 24/7 helpdesk service to improve responsiveness within the business.  

With these changes in place Macro also successfully bid for a new three year contract to provide a full managed FM service to ITN. Our approach remained to analyse strategic needs, provide ongoing reviews of services, analyse contracts and their costs, and benchmark ITN’s costs against the rest of the industry.


£900k pa