London Library Facilities Management Support | Macro

London Library Facilities Management Support

  • 2011 © London Library

In another beneficially integrated commission, Macro followed Mace’s reconstruction and modernisation of the London Library with a targeted appointment to review the Library’s hard and soft facilities management contracts, to ensure they got the best value from their new environment. 

Macro developed insightful reviews of the existing critical system plant and made recommendations on both suitable maintenance and re-tendering where needed to ensure best value for the Library. On the soft facilities management aspects of the appointment we reviewed the existing delivery and rigorously analysed the supplier qualifications, training requirements and current procurement routes in use.  

Our analysis led to improved service contracts, the introduction of effective performance indicators, and we provided interim management to help stabilise the existing contracts. To round things off we completed our appointment by procuring a full time replacement to work directly for the London Library, helping to consolidate the new best practices.


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